FAQ
How do you ship your seafood?
We ship via FedEx Standard Overnight or Priority Overnight and use coldpacks – so we can always guarantee absolute freshness. (There is an additional charge of $20.00 for Saturday Delivery.)
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover and PayPal.
Are your products and prices always the same?
Since we're dealing with natural products that go in and out of season and are sometimes readily available and sometimes not, our supply and prices are subject to change at any time.
What if I want to order less than your 15 pound minimum?
Please contact us first regarding a surcharge, or place your order and we will contact you with a surcharge quote.
What if I'm not satisfied with my purchase?
We want you to be thrilled with your Four Winds Seafood purchase – and are sure you will be – but you may opt to return product within 24 hours of arrival if you're not happy (shipping is non-refundable).
Can I order offline?
Yes, by calling 504-228-8038.
Will you confirm shipment?
Yes, all orders are confirmed by email or phone before they are shipped out.
Why are wild shrimp better than pond-raised shrimp?
We have a unique set of conditions in South Louisiana. We have an influx of freshwater from numerous rivers that mixes with salt water. It makes the water brackish. Down south, we call it sweetwater and it gives the shrimp such a sweet taste due to the low iodine. Plus, Louisiana has one of the largest shrimp estuaries in the country. Farmraised shrimp, on the other hand, are genetically altered to grow quickly and to survive in dense populations in ponds. Farmraised shrimp are also fed antibiotics to prevent diseases in these small spaces. The trade-off for profits is a sacrifice of taste and quality.
Are your fishing methods and practices eco-friendly?
We are extremely "green"! Our first priority is to keep the natural resources of both the bayou and the world around us from depleting – after all, that's the lifeblood of our business. Alternative fuels have always been of extreme interest to us and now with biodiesel as an alternative, we hope to soon run our boat off biodiesel fuel. We also use National Marine Fisheries-certified turtle excluder devices in all of our trawls; allong with fish excluder devices in all of our nets, this greatly reduces bycatch. We limit our trawling times to 30 minutes to reduce the mortality rate of any bycatch, a process which also ensures a top quality product. Finally, a good portion of our fishing time is spent in deep passes with our nets fishing the surface and never touching the bottom. This method is the least invasive of the ecosystem. Pre-Katrina, we invested in stationary rigs that fished in strong currents, anchored in place and trawling only the surface, burning no fuel and causing no adverse effects on the bottom.